6 Replies Latest reply on Jun 30, 2008 11:07 AM by yert1969

    The Exchange Server WMI counters could not be collected

       "The Exchange Server WMI counters could not be collected".  I've verified all the appropriate permissions are set and I'm still getting this error.  Any thoughts?  I'm using a Vista client running as Administrator monitoring an Exchange 2003 server.  Does anything need to be configured specifically on Exchange for this functionality to work?

        • Re: The Exchange Server WMI counters could not be collected
          chris.lapoint

          Have you enabled remote access to WMI on your Exchange 2003 server?  I've included steps below.

          To enable DCOM permissions for your Exchange Monitor credential:

          1. Log on to the computer you want to monitor with an administrator account.
          2. Navigate to Start > Control Panel > Administrative Tools > Component Services. You need to switch to the Classic View of the Control Panel to use this navigation path. You can also launch this console by double-clicking comexp.msc in the /windows/system32 directory.
          3. Expand Component Services > Computers.
          4. Right-click My Computer, and then select Properties.
          5. Select the COM Security tab, and then click Edit Limits in the Access Permissions grouping.
          6. Ensure the user account you want to use to collect WMI statistics has Local Access and Remote Access, and then click OK.
          7. Click Edit Default, and then ensure the user account you want to use to collect WMI statistics has Local Access and Remote Access.
          8. Click OK.
          9. Click Edit Limits in the Launch and Activation Permissions grouping.
          10. Ensure the user account you want to use to collect WMI statistics has Local Launch, Remote Launch, Local Activation, and Remote Activation, and then click OK.
          11. Click Edit Default, and then ensure the user account you want to use to collect WMI statistics Local Launch, Remote Launch, Local Activation, and Remote Activation.
          12. Click OK.

          Enabling Account Privileges in WMI

          The credential you want to use for monitoring Exchange Server must have security access to the namespace and subnamespaces of the monitored target computer. To enable these privileges, complete the following procedure.

          To enable namespace and subnamespaces privileges:

          1. Log on to the computer you want to monitor with an administrator account.
          2. Navigate to Start > Control Panel > Administrative Tools > Computer Management > Services and Applications. You need to switch to the Classic View of the Control Panel to use this navigation path.
          3. Click WMI Control.
          4. Right-click WMI Control, and then click Properties from the shortcut menu.
          5. Click the Security tab, expand the Root group, and then click CIMV2.
          6. Click Security and then select the user account used to access this computer and ensure you grant the following permissions:
            • Enable Account
            • Remote Enable
          7. Click Advanced, and then select the user account used to access this computer.
          8. Click Edit, select This namespace and subnamespaces in the Apply to field, and then click OK.
          9. Click OK on the Advanced Security Settings for CIMV2 window.
          10. Click OK on the Security for Root\CIMV2 window.
          11. Click Services in the left navigation pane of Computer Management.
          12. Select Windows Management Instrumentation in the Services result pane, and then click Restart.

          Allowing WMI through the Windows Firewall

          You must allow WMI traffic through the firewall of the monitored application server. The following procedure walks you through allowing WMI through the Windows Firewall.

          To allow WMI traffic through the Windows Firewall:

          1. Log on to the computer you want to monitor with an administrator account.
          2. Navigate to Start > Control Panel > Security Center. You need to switch to the Classic View of the Control Panel to use this navigation path.
          3. Click Windows Firewall in the left navigation pane.
          4. Click Allow a program through Windows Firewall in the left navigation pane.
          5. Check Windows Management Instumentation (WMI), and then click OK.