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Netflow Traffic Analyser error No data exists

  

Orion Website error

An error has occurred with the Orion website.

Additional Information

System.Exception: No data exists   at SolarWinds.Netflow.DAL.AllNetflowSourcesEditDAL.GetData(String query, Int32 level)   at SolarWinds.Netflow.DAL.AllNetflowSourcesEditDAL.GetVendors()   at AllNetflowSourcesEdit.MainCheckbox_OnCheckedChanged(Object sender, EventArgs e)   at System.Web.UI.WebControls.CheckBox.OnCheckedChanged(EventArgs e)   at System.Web.UI.WebControls.CheckBox.RaisePostDataChangedEvent()   at System.Web.UI.WebControls.CheckBox.System.Web.UI.IPostBackDataHandler.RaisePostDataChangedEvent()   at System.Web.UI.Page.RaiseChangedEvents()   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 NPM 8.5 with SP3, APM 1.0 SP3, NTA 3.0 SP1,
<div>how do I solve this problem? </div><div><div>someone help me?</div></div>
  • Hi


    Can I please urge you to open a support ticket immediatley  at http://www.solarwinds.com/support/ticket  Pleas use  your customer number and  include screen shots and also diagnostics. The diagnostics will help us troubleshoot the issue and find a resolution for you



    Go to:
    C:\Inetpub\SolarWinds
    and open the web.config file with notepad. Do a search for the word "WARN", you will see it
    in the following field:


    <threshold value="WARN" />



    Change WARN to DEBUG and save the file.
     


    Next, go to
    C:\Program Files\SolarWinds\Orion
    and run the program called SolarwindsDiagnostics.exe It will create a


    .zip file called SolarwindsDiagnostics.zip attach this file to the case and


    return it to us.


    Then:


    C:\Inetpub\SolarWinds
    and open the web.config file with notepad, and change the DEBUG back to WARN,


    and save the file.


    regards


    -J 


     


     


  • Hi,
    I have an open call # 46929, the way you suggested, and not yet received feedback. I reinstalled the NTA and 3.0 applied SP1. After the error is still "no date chart error" when I try to join in the Edit NetFlow Sources Monitored interfaces, when I click router gives the message:
    Orion Website Error
    An error has occurred with the Orion website.

    Additional Information
    System.Exception: No data exists
        at SolarWinds.Netflow.DAL.AllNetflowSourcesEditDAL.GetData (String query, Int32 level)
        AT SolarWinds.Netflow.DAL.AllNetflowSourcesEditDAL.GetVendors ()
        at AllNetflowSourcesEdit.MainCheckbox_OnCheckedChanged (Object sender, EventArgs e)
        at System.Web.UI.WebControls.CheckBox.OnCheckedChanged (EventArgs e)
        AT System.Web.UI.WebControls.CheckBox.RaisePostDataChangedEvent ()
        AT System.Web.UI.WebControls.CheckBox.System.Web.UI.IPostBackDataHandler.RaisePostDataChangedEvent ()
        AT System.Web.UI.Page.RaiseChangedEvents ()
        at System.Web.UI.Page.ProcessRequestMain (Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

    Does anyone have any further suggestions for my problem?