Can I please urge you to open a support ticket immediatley at http://www.solarwinds.com/support/ticket Pleas use your customer number and include screen shots and also diagnostics. The diagnostics will help us troubleshoot the issue and find a resolution for you
and open the web.config file with notepad. Do a search for the word "WARN", you will see it
in the following field:
<threshold value="WARN" />
Change WARN to DEBUG and save the file.
Next, go to
and run the program called SolarwindsDiagnostics.exe It will create a
.zip file called SolarwindsDiagnostics.zip attach this file to the case and
return it to us.
and open the web.config file with notepad, and change the DEBUG back to WARN,
and save the file.
I have an open call # 46929, the way you suggested, and not yet received feedback. I reinstalled the NTA and 3.0 applied SP1. After the error is still "no date chart error" when I try to join in the Edit NetFlow Sources Monitored interfaces, when I click router gives the message:
Orion Website Error
An error has occurred with the Orion website.
System.Exception: No data exists
at SolarWinds.Netflow.DAL.AllNetflowSourcesEditDAL.GetData (String query, Int32 level)
AT SolarWinds.Netflow.DAL.AllNetflowSourcesEditDAL.GetVendors ()
at AllNetflowSourcesEdit.MainCheckbox_OnCheckedChanged (Object sender, EventArgs e)
at System.Web.UI.WebControls.CheckBox.OnCheckedChanged (EventArgs e)
AT System.Web.UI.WebControls.CheckBox.RaisePostDataChangedEvent ()
AT System.Web.UI.WebControls.CheckBox.System.Web.UI.IPostBackDataHandler.RaisePostDataChangedEvent ()
AT System.Web.UI.Page.RaiseChangedEvents ()
at System.Web.UI.Page.ProcessRequestMain (Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Does anyone have any further suggestions for my problem?