4 Replies Latest reply on Mar 3, 2010 7:36 AM by dclick

    Customising email alerts

    Andrew Story

      Hi - is it possible to customise email alerts using HTML?


      I'm trying to get custom emails for the service desk with a list of tasks to perform when an alert is triggered.  Also looking to get some text in bold and in a different colour.  Have seen you have this functionality using notes, but can't find a way to do it when customising an email alert.