Unable to install 9.2 SP1

I am having the same problem. Please help.

Thanks. 

 JasonKV - REG is a command line utility that ships with XP/2000 that allows a user to modify the registry.

Here are some questions that might help us figure out why it is not working on your system: 

What OS are you running on?

Is reg.exe in your path?

Are you running the update as an adminstrator?
 

Thanks,

Greg 

OS - Windows 2000.
REG.EXE is not on my computer anywhere (I searched)...therefore not in my path (I checked).
I am running Update as an administrator.

 Thanks Jason - and sorry for the confusion there.  I will update the docs for the service pack to include this important bit of info, as well as make sure the next hotfix plays nice with the native install on 2000.

Thanks,

Greg 

Will you be sending me an Updated version of the current Hot Fix (SP1) that does play nice with 2000? I would expect this as a customer with a purchased product. Although I am Administrator on my PC the core responsibility of administering changes falls on our PC Support group, so changes even as "simple" as adding reg.exe is out of my control. In addition my group has 13 licenses of Engineers Toolset that would need to have their PC's updated in order to have the Engineers Toolset work. This is a very extensive and time-consuming process to get all PC’s updated in order to install a vendor’s application.

 JasonKV - I feel your pain (I hate dealing with those folks as well).  I will create a zip file and some instructions to manually apply the service pack, and then give those to our support team.  If you will contact them later today, you should be able to get your hands on something that let's you bypass the need for reg.exe.

 HTH,

Greg
 

Greg you have been very helpful. Would it be possible for me to PM you with my email address. It would be much easier if you could send me via email who exactly to contact or even send me the work around via email. The added process of getting yet another party invovled will only add more confusion and frustration. Thanks again for all your help.

For any other folks that might be in this same predicament, please contact our support team.  They will have the files and instructions for manually applying the service pack.

 HTH,

Greg