6 Replies Latest reply on Mar 25, 2008 1:41 PM by Network_Guru

    SolarWinds License Manager - Reset licenses w/out contacting Customer Service

      SolarWinds is proud to announce the release of the SolarWinds License Manager.  This free application allows you to easily move SolarWinds applications to a new machine.  Please follow the steps below for accessing the SolarWinds License Manager and ensure to have your CustomerID and Password readily available.

      1.      Download the SolarWinds License Manager from the Downloads section in the Customer Portal at http://www.solarwinds.net/support.

      2.      Install the SolarWinds License Manager on the machine with the SolarWinds application(s) installed.

      3.      Select the SolarWinds application(s) to deactivate. (All SolarWinds applications are supported excluding ipMonitor and LANsurveyor)

      4.      Once the deactivation is successful, you can install the released SolarWinds software on the new server.

      5.      (Optional) To remove the application(s) from the original SolarWinds machine, you will need to uninstall the application(s).

       

        • Re: SolarWinds License Manager - Reset licenses w/out contacting Customer Service
          Network_Guru

          I think this is a great idea - no more waiting for license resets!

          However, this app requires DotNetFX 3.0 and sadly I am unable to install this on my server.
          Here is the error in the install.log generated after the failed install:

          Running checks for command 'NETFX30\Dotnetfx3.exe'
          <SNIP>
          Result of checks for command 'NETFX30\Dotnetfx3.exe' is 'Install'
          '.NET Framework 3.0' RunCheck result: Install Needed
          Verifying file integrity of C:\DOCUME~1\administrator\LOCALS~1\Temp\3\VSD2.tmp\NETFX30\Dotnetfx3.exe
          WinVerifyTrust returned -2146762751
          Wintrust not on machine 

          I've spent several hours troubleshooting this using Google to search for the answer.
          I've tried several 'fixes' including changing permissions in the registry, all to no avail.
           

          Here is the dd_dotnetfx3install.txt in the TEMP folder

          [03/05/08,23:01:40] Setup.exe: GetComponents()
          [03/05/08,23:01:40] Setup.exe: get_Components()
          [03/05/08,23:01:40] WapUI: Return for MSXML 6.0 Parser indicates a successful installation. DepCheck indicates the component is installed.
          [03/05/08,23:01:40] WapUI: DepCheck indicates WIC Installer is not installed.
          [03/05/08,23:01:40] Setup.exe: AddGlobalCustomProperty
          [03/05/08,23:01:41] WapUI: ***ERRORLOG EVENT*** : DepCheck indicates WIC Installer is not installed.

           

          Here is the - dd_dotnetfx3error.txt file:

          [02/29/08,18:07:56] WIC Installer: [2] Error code 1603 for this component means "Fatal error during installation.
          "
          [02/29/08,18:07:57] WIC Installer: [2] Setup Failed on component WIC Installer
          [02/29/08,18:08:09] WapUI: [2] DepCheck indicates WIC Installer is not installed.
          [03/05/08,22:39:01] WIC Installer: [2] Error code 1603 for this component means "Fatal error during installation.
          "
          [03/05/08,22:39:01] WIC Installer: [2] Setup Failed on component WIC Installer
          [03/05/08,22:39:14] WapUI: [2] DepCheck indicates WIC Installer is not installed.
          [03/05/08,23:01:27] WIC Installer: [2] Error code 1603 for this component means "Fatal error during installation.
          "
          [03/05/08,23:01:27] WIC Installer: [2] Setup Failed on component WIC Installer
          [03/05/08,23:01:40] WapUI: [2] DepCheck indicates WIC Installer is not installed.