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SolarWinds License Manager - Reset licenses w/out contacting Customer Service

Haley over 16 years ago

SolarWinds is proud to announce the release of the SolarWinds License Manager. This free application allows you to easily move SolarWinds applications to a new machine. Please follow the steps below for accessing the SolarWinds License Manager and ensure to have your CustomerID and Password readily available.

1. Download the SolarWinds License Manager from the Downloads section in the Customer Portal at http://www.solarwinds.net/support.

2. Install the SolarWinds License Manager on the machine with the SolarWinds application(s) installed.

3. Select the SolarWinds application(s) to deactivate. (All SolarWinds applications are supported excluding ipMonitor and LANsurveyor)

4. Once the deactivation is successful, you can install the released SolarWinds software on the new server.

5. (Optional) To remove the application(s) from the original SolarWinds machine, you will need to uninstall the application(s).

0 Network_Guru over 16 years ago

I think this is a great idea - no more waiting for license resets!
However, this app requires DotNetFX 3.0 and sadly I am unable to install this on my server.
Here is the error in the install.log generated after the failed install:
Running checks for command 'NETFX30\Dotnetfx3.exe'
<SNIP>
Result of checks for command 'NETFX30\Dotnetfx3.exe' is 'Install'
'.NET Framework 3.0' RunCheck result: Install Needed
Verifying file integrity of C:\DOCUME~1\administrator\LOCALS~1\Temp\3\VSD2.tmp\NETFX30\Dotnetfx3.exe
WinVerifyTrust returned -2146762751
Wintrust not on machine
I've spent several hours troubleshooting this using Google to search for the answer.
I've tried several 'fixes' including changing permissions in the registry, all to no avail.

Here is the dd_dotnetfx3install.txt in the TEMP folder
[03/05/08,23:01:40] Setup.exe: GetComponents()
[03/05/08,23:01:40] Setup.exe: get_Components()
[03/05/08,23:01:40] WapUI: Return for MSXML 6.0 Parser indicates a successful installation. DepCheck indicates the component is installed.
[03/05/08,23:01:40] WapUI: DepCheck indicates WIC Installer is not installed.
[03/05/08,23:01:40] Setup.exe: AddGlobalCustomProperty
[03/05/08,23:01:41] WapUI: ***ERRORLOG EVENT*** : DepCheck indicates WIC Installer is not installed.

Here is the - dd_dotnetfx3error.txt file:
[02/29/08,18:07:56] WIC Installer: [2] Error code 1603 for this component means "Fatal error during installation.
"
[02/29/08,18:07:57] WIC Installer: [2] Setup Failed on component WIC Installer
[02/29/08,18:08:09] WapUI: [2] DepCheck indicates WIC Installer is not installed.
[03/05/08,22:39:01] WIC Installer: [2] Error code 1603 for this component means "Fatal error during installation.
"
[03/05/08,22:39:01] WIC Installer: [2] Setup Failed on component WIC Installer
[03/05/08,22:39:14] WapUI: [2] DepCheck indicates WIC Installer is not installed.
[03/05/08,23:01:27] WIC Installer: [2] Error code 1603 for this component means "Fatal error during installation.
"
[03/05/08,23:01:27] WIC Installer: [2] Setup Failed on component WIC Installer
[03/05/08,23:01:40] WapUI: [2] DepCheck indicates WIC Installer is not installed.
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0 mark_wiggans over 16 years ago in reply to Network_Guru

NG-
What are the results form this file?
C:\Documents and Settings\<username>\Local Settings\Temp\dd_WIC.txt
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0 Network_Guru over 16 years ago in reply to mark_wiggans

Hi Mark,
There is no such file on the server.
The server updates are managed by our Windows Server team, and they have the Windows Automatic Updates disabled on all our servers. I'll see if I can manually download and install the latest Windows Installer.
Here is the Dr. Watson error from the uxeventlog.txt on my server:
[03/18/08,11:11:46] Watson UX Data Logging started
[03/18/08,11:11:46] ==============================
[03/18/08,11:11:46] UserID: {71BFB695-C246-4F67-A7D6-93D81988A404}
[03/18/08,11:11:46] SessionID: {EFC8AFAA-42DE-48C9-8EE0-0AC5DEA7D479}
[03/18/08,11:11:46] ProductCode: {15095BF3-A3D7-4DDF-B193-3A496881E003}
[03/18/08,11:11:46] ProductVersion: 3.0.04506.30_WAPRTM_x86_SFX
[03/18/08,11:11:46] ProductLang: 0x409
[03/18/08,11:11:46] Begin_Session
[03/18/08,11:11:46] SysInfo: x86x4, 5.2.3790, Service Pack 2, 0x409
[03/18/08,11:11:47] HWInfo: GenuineIntel, 0xc80, 0xdff, 0x0
[03/18/08,11:11:47] AppsRunning
[03/18/08,11:11:47] IsInternal: 0x0
[03/18/08,11:11:47] WebInstall: 0x0
[03/18/08,11:12:07] EULA_Accept: 0x0
[03/18/08,11:12:09] InstallAction: I
[03/18/08,11:12:10] Multiple_SKUs
[03/18/08,11:12:10] Diskspace_check: C:\|27345
[03/18/08,11:12:14] EULA_Accept: 0x0
[03/18/08,11:12:17] EULA_Accept: 0x1
[03/18/08,11:12:22] Welcome_Next
[03/18/08,11:12:22] ProgressMinimize
[03/18/08,11:12:25] ProgressRestore
[03/18/08,11:12:29] InstallReturnValue: GFN_MID Microsoft XML, 0x0
[03/18/08,11:12:35] InstallReturnValue: GFN_MID WIC Installer, 0x643
[03/18/08,11:12:37] InstallReturnValue: ROOT_COMP, 0x645
[03/18/08,11:12:37] InstallReturnValue: GFN_MID WinWS, 0x0
[03/18/08,11:12:38] InstallReturnValue: GFN_MID WPF, 0x0
[03/18/08,11:12:39] InstallReturnValue: GFN_MID Indigo, 0x0
[03/18/08,11:12:42] InstallReturnValue: GFN_MID Microsoft XML, 0x0
[03/18/08,11:13:29] Complete_Finish
[03/18/08,11:13:30] End_Session
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0 Network_Guru over 16 years ago in reply to Network_Guru

I also found these 'solutions' and applied most of them to no avail:
forums.microsoft.com/.../ShowPost.aspx
blogs.msdn.com/.../net-framework-3-0-setup-log-files.aspx
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0 Network_Guru over 16 years ago in reply to Network_Guru

So I un-installed DotNetFX2.0 SP1 and tried to install DotNetFX 3.0 and it generated the dd_WIC.txt file:

[dd_WIC.txt]
0.063: ================================================================================
0.063: 2008/03/18 16:10:51.121 (local)
0.063: c:\0eda5a8d2327f2986b1c5a7578b32b\update\update.exe (version 6.3.4.0)
0.063: Hotfix started with following command line: /quiet /norestart /log:C:\DOCUME~1\t020569\LOCALS~1\Temp\dd_WIC.txt
0.063: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
0.063: C:\WINDOWS\system32\WindowsCodecs.dll is Not Present
0.063: First Condition in Test.WindowsCodecsVer.Section Succeeded
0.063: Condition succeeded for section Test.WindowsCodecsVer.Section in Line 1 of PreRequisite
0.063: C:\WINDOWS\system32\WindowsCodecsExt.dll is Not Present
0.063: First Condition in Test.WindowsCodecsExtVer.Section Succeeded
0.063: Condition succeeded for section Test.WindowsCodecsExtVer.Section in Line 2 of PreRequisite
0.063: C:\WINDOWS\system32\WMPhoto.dll is Not Present
0.063: First Condition in Test.WMPhotoVer.Section Succeeded
0.063: Condition succeeded for section Test.WMPhotoVer.Section in Line 3 of PreRequisite
0.063: C:\WINDOWS\system32\PhotoMetadataHandler.dll is Not Present
0.063: First Condition in Test.PhotoMetadataHandlerVer.Section Succeeded
0.063: Condition succeeded for section Test.PhotoMetadataHandlerVer.Section in Line 4 of PreRequisite
1.704: InstallInfCatalogFile: Installing c:\0eda5a8d2327f2986b1c5a7578b32b\update\WIC.cat as _000000_.cat...
1.719: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\_000000_.cat
1.719: InstallCatalogFile: VerifyCatalogFile failed for c:\windows\_000000_.cat; error=0x800b0001.
1.719: InstallInfCatalogFile: Installation failed; error=0x00000002.
1.719: IsInfFileTrusted: ValidateSingleFileSignature Failed: STR_FAILED_INF_INTEGRITY
1.719: WIC Setup encountered an error: Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer.
1.797: CleanupTrustedInfFile: GetFileAttributes for C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem11.cat failed: 0x2
1.797: Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer.
1.797: Update.exe extended error code = 0xf0da
1.797: Update.exe return code was masked to 0x643 for MSI custom action compliance.
0.109: ================================================================================
0.125: 2008/03/18 18:25:00.984 (local)
0.125: c:\483b021247b25e45a7\update\update.exe (version 6.3.4.0)
0.125: Hotfix started with following command line: /quiet /norestart /log:C:\DOCUME~1\t020569\LOCALS~1\Temp\dd_WIC.txt
0.125: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
0.140: C:\WINDOWS\system32\WindowsCodecs.dll is Not Present
0.140: First Condition in Test.WindowsCodecsVer.Section Succeeded
0.140: Condition succeeded for section Test.WindowsCodecsVer.Section in Line 1 of PreRequisite
0.140: C:\WINDOWS\system32\WindowsCodecsExt.dll is Not Present
0.140: First Condition in Test.WindowsCodecsExtVer.Section Succeeded
0.140: Condition succeeded for section Test.WindowsCodecsExtVer.Section in Line 2 of PreRequisite
0.140: C:\WINDOWS\system32\WMPhoto.dll is Not Present
0.140: First Condition in Test.WMPhotoVer.Section Succeeded
0.140: Condition succeeded for section Test.WMPhotoVer.Section in Line 3 of PreRequisite
0.140: C:\WINDOWS\system32\PhotoMetadataHandler.dll is Not Present
0.140: First Condition in Test.PhotoMetadataHandlerVer.Section Succeeded
0.140: Condition succeeded for section Test.PhotoMetadataHandlerVer.Section in Line 4 of PreRequisite
4.172: InstallInfCatalogFile: Installing c:\483b021247b25e45a7\update\WIC.cat as _000000_.cat...
4.172: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\_000000_.cat
4.187: InstallCatalogFile: VerifyCatalogFile failed for c:\windows\_000000_.cat; error=0x800b0001.
4.187: InstallInfCatalogFile: Installation failed; error=0x00000002.
4.187: IsInfFileTrusted: ValidateSingleFileSignature Failed: STR_FAILED_INF_INTEGRITY
4.187: WIC Setup encountered an error: Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer.
4.250: CleanupTrustedInfFile: GetFileAttributes for C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem11.cat failed: 0x2
4.250: Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer.
4.250: Update.exe extended error code = 0xf0da
4.250: Update.exe return code was masked to 0x643 for MSI custom action compliance.

I verified the Cryptographic service is running.
I'm trying to install Orion SL2000 V8.5.1 on this server, but I can't even get V8.1 running as of now.
I get an ActiveX error # 429 when trying to create the website for 8.1.
I will try re-installing Win2K3 SP2 in order to stabilize this server.
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0 Network_Guru over 16 years ago in reply to Network_Guru

I finally ended up removing my server from the domain in order to connect to the Windows update site to install all the required files (there were 35 updates required to get this server back up to date).

I then had a Domain Admin add it back to the domain.
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