3 Replies Latest reply on Feb 9, 2008 10:42 PM by Peter.Cooper

    V9 Upgrade issues

      We have recently upgrade our V8.5 installation to V9.0 and as a result the devices tab has not generated correctly.


      When we look in the devices tab I see the following


      My Network


            All Managed Devices


            "Comapany Name" Devices (contains a list of sub groups with nothing in them)


            Orpaned Devices (Nothing in this group either)


      When I try and view anything in any of the above groups I will only see devices and monitors if they are in Warn, Down or lost states and I cannot seem to change this filter to view all devices and monitors.


      Does anyone know how to change the view settings on the devices tab.


      Thanks


      Owen 


       


        • Re: V9 Upgrade issues
          Peter.Cooper

          Hello Owen,

          Can you try the following?

             
          1. Go to "configuration tab" > "My settings"
          2.  
          3. Remove any check next to "Hide Monitors ... "
          4.  
          5. Click Save
          6.  
          7. Return to the device tab

          Next, can you return and let us know if you're seeing the Monitors as you'd expect them?

            • Re: V9 Upgrade issues

              Peter


               


              Thanks for your quick reply.


              I checked the settings under My Settings and there were no ticks so I ticked everything saved the settings and then went back in and removed the ticks. This has sorted the problem and I can now see all of the devices and monitors in the Devices Tab


              Thanks


               Owen