Can you try the following?
- Go to "configuration tab" > "My settings"
- Remove any check next to "Hide Monitors ... "
- Click Save
- Return to the device tab
Next, can you return and let us know if you're seeing the Monitors as you'd expect them?
Thanks for your quick reply.
I checked the settings under My Settings and there were no ticks so I ticked everything saved the settings and then went back in and removed the ticks. This has sorted the problem and I can now see all of the devices and monitors in the Devices Tab
Glad to be of service. I'll carry back your experience to our program manager and see about refining the user experience with respect to filtering.