3 Replies Latest reply on Sep 23, 2009 9:13 PM by Peter.Cooper

    ipMonitor 7.5 license problem

      We have an ipMonitor 7.5 running in one of our clients’ servers to monitor an entire telecommunication platform. There was some issue with this server, that the license was lost.The log from the license:[1201117045] Ticks(72343) Check(22) Ret(Error(8,2): CANNOT READ FILE)
      [1201632321] Ticks(73062) Check(22) Ret(Error(8,2): CANNOT READ FILE)
      [1201641831] Ticks(9583406) Check(22) Ret(Error(8,2): CANNOT READ FILE)
      [1201641888] Ticks(9639687) Check(22) Ret(Error(8,2): CANNOT READ FILE)
      [1201641924] Ticks(9676375) Check(22) Ret(Error(8,2): CANNOT READ FILE)
      [1201642404] Ticks(10156343) Check(22) Ret(Error(8,2): CANNOT READ FILE)
      [1201642464] Ticks(10216109) Check(22) Ret(Error(8,2): CANNOT READ FILE)
      [1201642607] Ticks(76203) Check(22) Ret(Error(8,2): CANNOT READ FILE)
      [1201642734] Ticks(203390) Check(22) Ret(Error(8,2): CANNOT READ FILE)
      [1201647191] Ticks(4660500) Check(22) Ret(Error(8,2): CANNOT READ FILE)
      [1201671115] Ticks(28584421) Check(22) Ret(Error(8,2): CANNOT READ FILE)
      [1201671187] Ticks(28655906) Check(22) Ret(Error(8,2): CANNOT READ FILE)
      [1201671351] Ticks(28820640) Check(22) Ret(Error(8,2): CANNOT READ FILE)
      [1201673358] Ticks(30827765) Check(22) Ret(Error(8,2): CANNOT READ FILE)
      [1201675534] Ticks(33003031) Check(22) Ret(Error(8,2): CANNOT READ FILE)
      [1201841984] Ticks(199463031) Check(22) Ret(Error(8,2): CANNOT READ FILE)
      [1201842080] Ticks(199559718) Check(22) Ret(Error(8,2): CANNOT READ FILE)
      [1201842754] Ticks(72218) Check(22) Ret(Error(8,2): CANNOT READ FILE)
      We had this same problem with another server. We were suggested that we downloaded the LicenseRepair.exe. This time was no exception we downloaded the LicenseRepair.exe to make the same procedure, but the programs displays: "The program is too big to put it on the memory.Can anyone help us with this?

      We already opened a case with solawinds, but our support contract for this license expired.

        • Re: ipMonitor 7.5 license problem
          Peter.Cooper

          Hello alexmex,

          Here’s my advice:

          • Verify that the licenserepair.exe is intact. That kind of error message occurs when the exe header isn’t intact. I.e.: email server converted your file to a text file and replaced its contents.
          • Next, You can move the installation to another server (hint: don’t move the credentials.db file, and reset the passwords and accounts)
          • You could restore the root of the installation directory from a backup, then click ‘repair’.
          • Finally, you could backup the entire install directory, upgrade to version 9. This would get you up and running, and net you 3 weeks to sort out residual details.

          Regardless, I strongly suggest contacting our customer service & sales staff to get your maintenance in good standing. You’re missing out on two huge major updates and access to our support staff.

          To buy a maintenance contract or to learn more about our support offerings, please call our sales department at 866.530.8100 or email us at sales@solarwinds.com.