11 Replies Latest reply on Jan 21, 2008 7:06 PM by fauzan_azhary

    How can I download ipMonitor v9 ?

      Hi 

      If I'm not wrong the plan of ipMonitor v9 launching is today. But until this time I couldn't find the link to download it in my SolarWinds support portal. I mean even though I have already login to http://support.solarwinds.com/support/default.cfm, I can not find this version on "Downloads & Upgrades" section. I'm an existing customers of SoalrWinds ipMonitor product. Is there any change of schedule ?

      Regards,

      Fauzan
       

        • Re: How can I download ipMonitor v9 ?

          You can login?  I get a script error (doesnt like the '.' in the email login name) when I try to login to the solarwinds support portal.  The original support site is there, but the download links take you to the new support site, which give me a script error as below.  I filed a support ticket a couple hours ago for it, but have not heard back.  Release days are always exciting.

           

          Error Diagnostic Information

          ODBC Error Code = 22001 (String data right truncation)

           

          [Microsoft][ODBC SQL Server Driver][SQL Server]String or binary data would be truncated.

           

           

          The error occurred while processing an element with a general identifier of (CFQUERY), occupying document position (22:3) to (22:61).

           

          Date/Time: 01/21/08 11:38:03
          Browser: Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11
          Remote Address: 216.185.254.18
          HTTP Referer: http://support.solarwinds.com/support/default.cfm

            • Re: How can I download ipMonitor v9 ?
              mark wiggans

               Doug-

              Thanks for the heads up. You should be able to login now. Please try again-

                • Re: How can I download ipMonitor v9 ?

                  No, still can't login...error below.  if i take the ".net" off the end of my login id...it gives invalid username or password (duh) but does not error.

                   

                  Error Occurred While Processing Request

                  Error Diagnostic Information

                  ODBC Error Code = 22001 (String data right truncation)

                   

                  [Microsoft][ODBC SQL Server Driver][SQL Server]String or binary data would be truncated.

                   

                   

                  The error occurred while processing an element with a general identifier of (CFQUERY), occupying document position (22:3) to (22:61).

                   

                  Date/Time: 01/21/08 12:17:49
                  Browser: Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11
                  Remote Address: 216.185.254.18
                  HTTP Referer: http://support.solarwinds.com/support/default.cfm

                    • Re: How can I download ipMonitor v9 ?
                      mark wiggans

                       I would like to help you out here- What did you do step by step - or maybe post the case number if you have already relayed this information in the ticket- This is the first release where there was a crossover with portals so I'm trying to determine what the root cause is here, thanks.

                        • Re: How can I download ipMonitor v9 ?

                          I am case #30010.  They 'sorta' fixed my problem. They gave me a new login, nice and easy to remember, sorta like AS8D89234123AK28, know what I mean?  At least its easier to remember than my old user id which was my email that I only use every day.  great!  (that is all sarcasm in case it was missed). Anyways, to produce the original error, all i did was enter my email for the uid as i always have, then my password in the support site.   ie:  sombody@somwhere.com and a password.  this produced the errors.  Now my next problem is the new improved easier to remember id that they gave me logs me in, but the download link for ipmonitor v9 is linked to ipm8setup.zip.  I am trying to download it to see if it is just misnamed, but it will take a while. (isps net enforcer has gone psychotic).  Bad day all around I guess.

                            • Re: How can I download ipMonitor v9 ?
                              mark wiggans

                               Looks like the account was not provisioned at the time you logged in- I don't know why this occurred but it is being addressed- Let us know if you were successful with the download. As for the login ID/Password- this can be changed to what you wish by contacting customer service yes, I agree AS8D89234123AK28 rolls off the tongue rather nicely ;-)

                                • Re: How can I download ipMonitor v9 ?

                                  no way!  service with a sense of humor?  I received a reply about the download....


                                  "As for the links to the download, there seems to be an issue with some links.  You may want to try getting access to the installation build from this link:
                                   
                                  ftp://ftp.solarwinds.net/ipMonitor/v9.0/ipm9setup.zip
                                   

                                  "


                                  This link they gave me appears to work, though my isp problems are preventing me from actually downloading the whole file within my lifetime.

                                    • Re: How can I download ipMonitor v9 ?
                                      RogerWong

                                      I added two articles to our Knowledge Base to explain a few things regarding the two accounts and the upgrade process:

                                      I wish I'd put these up earlier, Doug. I might have avoided compounding your ISP anguish.

                                        • Re: How can I download ipMonitor v9 ?

                                          No problem, glad it is getting all sorted out.  Thanks for everybodys help with this!

                                            • Re: How can I download ipMonitor v9 ?

                                              Hi,

                                              Currently I still can not find any link to download ipMonitor v9 on my SolarWinds Customer portal. But before, as additional information, in the email I had received about 3 days ago from reply@solarwindsemail.com explaining about when this version will be released and its new features, there's a part of email was explained that :

                                              ========================================================================================== 

                                              Downloading ipMonitor v9 in the SolarWinds Customer Portal
                                              In the next two weeks, you will be able to download ipMonitor v9 in the SolarWinds’ customer portal. Please note that provisioning your account will be completed by February 4th.....

                                              ========================================================================================== 

                                              Is that mean I just can download it after February 4th ? Please somebody explain me. How it can be happened ?

                                              I also just find an empty table on "Software Keys", "License Satus", and "Maintenance Status" section below "Support Overview" tag on my SolarWinds Customer portal. I don't know how it can be. The license period of my ipMonitor was experied on November, 29th 2007 ago. But it had renewed on December, 5th 2007 ago. I also sent email (3 emails if I'm not wrong) to customerservice@solarwinds.com complaining about this matter since 3 days ago. And until this day I have no replies from them.

                                              I hope there's someone from SolarWinds can help me to solve this problem

                                              Regards,

                                              Fauzan
                                               


                                               

                                      • Re: How can I download ipMonitor v9 ?

                                        Hi Doug,


                                        Here is more information in regards to the whole issue:


                                        From now on the ipMonitor software will be offered by the SolarWinds site.  The user account sombody@somwhere.com is too long and results on an error being returned by the site.  


                                         The SolarWinds site uses ID in the form of swXXXXX.  If needed the password can be changed by contacting the Customer service team at customer.service@solarwinds.com


                                         As for the download link to ipMonitor 9.0, the software was indeed released today.  On some rare instances the link to the ipMonitor 9.0 installation bundle will be linked to the ipMonitor 8 installation files.  In those rare cases (which is the case for 30010) it is best to contact the Support team at SolarWinds; they will validate the Maintenance plan and address the issue.


                                        Stephane -  SolarWinds Support Specialist