13 Replies Latest reply on Jan 23, 2008 12:48 PM by Haley

    NetFlowSerice error

    Scorpio

      Anyone have any idea what might be causing this? 

      Exception: error occurred during packet processing. Transaction (Process ID 64) was deadlocked on {lock} resources with another process and has been chosen as the deadlock victim. Rerun the transaction. Duplicate key was ignored.

        • Re: NetFlowSerice error
          Debbi

           Good question.  I get this, too.  -Debbi

            • Re: NetFlowSerice error
              Scorpio

              Support mention that this was fixed with NTA2.2 hotfix 4 (file date: 10/10/2007). 

              However, I'm hesitant in applying this hotfix since previous hotfixes have cause the website to go down.  Wonder if there's a way to roll back the hotfix in event there are issues.

               Anyone run into any problems with this hotfix 4?

              Thanks!
               

                • Re: NetFlowSerice error

                  We are not aware of any issues with applying hotfix4.  However, I do not think anything was done in hotfix 4 to resolve this particular issue.


                  Also, if you ever do need to rollback a hotfix you go to Add/Remove Programs and choose to Change NTA, then select the Repair option.  That will return you to pre-hotfix state.

                    • Re: NetFlowSerice error
                      Scorpio

                      Actually, according to support, this problem was solved with Netflow hotfix3.  Suggest that I download the hotfix and install it. When I download the hotfix from the website, it's actually hotfix 4 and not hotfix 3.  Does hotfix 4 address all the issues from the previous hot fixes?  Or would I need to locate hotfix 3 and reapply it?

                        • Re: NetFlowSerice error
                          denny.lecompte

                           Hotfix 4 is cumulative.  It includes everything in Hotfix 3.

                            • Re: NetFlowSerice error
                              Scorpio

                              hotfix 4 did not resolve the error as mention by David.

                                • Re: NetFlowSerice error
                                  Scorpio

                                  Support suggest upgrading to the new version of Netflow 2.2.1

                                  Anyone encounter problem with this release of NetFlow?  Seem like it's a release candidate, thus I have some concern about it before applying the update to a production system.  Previous update have cause Orion website to go down...
                                   

                                    • Re: NetFlowSerice error
                                      Scorpio

                                       Installed NetFlow 2.2.1, but still having error.  Any suggestions?

                                       Exception: error occurred during packet processing. Transaction (Process ID 90) was deadlocked on {lock} resources with another process and has been chosen as the deadlock victim. Rerun the transaction.

                                      Duplicate key was ignored.

                                        • Re: NetFlowSerice error
                                          Scorpio

                                          Any one have suggestions?  It's been about a week....  The system seem to take much longer to log in too.  Takes about 15 secs. for the system to log user in.  Previous version didn't take that long at all....

                                           Thanks!
                                           

                                            • Re: NetFlowSerice error
                                              Debbi

                                              No one seems to know what is an acceptable level of these messages.  I get the following:


                                              Exception: error occurred during packet processing. Transaction (Process ID 56) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.
                                              Transaction (Process ID 56) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.
                                              Transaction (Process ID 56) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.
                                              Transaction (Process ID 56) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction....


                                              (this repeats about 25 more times for this one Event log entry)


                                              There are maybe 8-15 entries a day, each containing one or more "deadlock" messages with different process IDs.  Sometimes they are during SQL backup times in the middle of the night, but an equal number occur in the middle of the day.


                                              I would like to get a sense of why this happens and also if this is an acceptable level to see.  My db stays at about 25 gig.


                                              I have the current versions of Orion and netflow and current service packs.  Logins and displays seem to take the usual time, maybe ten seconds to log in after not having done so for a while, and less time to display results.


                                              Debbi