Has anyone combined a ticket field with a node name and status field so that a down staus node can have OPS input a ticket number and have that reflected in network summary for all to see?
Such as the figment below ......
-Ron
Has anyone combined a ticket field with a node name and status field so that a down staus node can have OPS input a ticket number and have that reflected in network summary for all to see?
Such as the figment below ......
-Ron
Well... Kinda...
We have a report which shows all nodes that are currently unreachable, and a custom property text field which can be edited by our Ops folks from the Node Details view. This report is included as a resource on the "Home" summary view, and can include ticket numbers, or any other pertinent info. We also created one for interface events, which currently applies to interfaces that are “Down” or “Unknown”, and also interfaces where the average number of receive errors for the last hour exceeds a certain threshold. Is that kinda what you're looking for?Vic
I've done something similar - I added a Comments field which can be updated from the Node Details page.
These comments get displayed in the Nodes Down property at the top of the Home page.
Here is the code to add this field to the Down Nodes resource here:
C:\Inetpub\SolarWinds\NetPerfMon\Resources\1-1-SummaryReports\DownNodes.resource:
%>
<table border="0" cellPadding="2" cellSpacing="0" width="100%">
<tr>
<td class="ReportHeader" vAlign="center" width="20">Node</td>
<td class="ReportHeader" vAlign="center"> </td>
<td class="ReportHeader" vAlign="center">Comments</td>
<td class="ReportHeader" vAlign="center"> </td>
</tr>
<% Do While Not SQLResource.EOF %>
<tr>
<td class="Property" vAlign="center" width="20"><%=SQLResource.GetProperty("StatusLED;SmallIcon")%>
</td>
<td class="Property"><a <%=SQLResource.GetProperty("NodeParamString")%> href="")%>"><%=SQLResource.GetProperty("Caption")%></a>">thwack.solarwinds.com/.../View.asp </td>
<td class="Property"><a href="")%>"><%=SQLResource.GetProperty("Comments")%></a>">thwack.solarwinds.com/.../View.asp </td>
</tr>
<%
This is what it looks like:
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