5 Replies Latest reply on Feb 13, 2020 8:38 AM by j_a_catlin

    What variables are available for e-mail generated tickets?


      I am trying to have an automated system create tickets via e-mail.  I would like to know if I can set variables by formatting the e-mail a specific way.

      One useful field to be able to set is the CC field so specific users get notified about updates to tickets that are created.