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Solarwind Orion is hanging while installing / Upgrading from 12.4 on Windows Server 2016

Solarwind Orion is hanging while installing / Upgrading from 12.4 on Windows Server 2016

I am trying since Sunday to installing / upgrading solarwinds orion on my existing deployment but there is no success.

Can anyone put some light on my case - how to resolve the issue

My installer status - its not going any further. i am trying it with offline installer.

solar.PNG or

Installing as local administrator of server !!

have read dozen of articles but no success..

Pleas help

  • I assume you are upgrading Orion platform on the same server.

    So I'd suggest to make backup of your database and all your Report Writer reports - if you have any (they are not in db) - then uninstall all Orion platform products and run NPM Offline Installer again. All licensing and other stuff is still in your SQL database.

    Good luck ;-)