I have a report group that runs every Friday that sends reports out to my CFO and myself. My CFO inquired about getting a repor/email of the current open tickets. Is there a way to do that. She wants to see basically what the ticket queue looks like. Is that possible? I am messing with the reporting and dont see that as an option. The reports for WHD are confusing as is.
Any help would be appreciated.
WHD provides the "Open Tickets by Problem Type" report. When defining a ticket report you can optionally use a repetition category to break out the results
Without a repitition category, you will get a single result such as All Open Tickets by problem type.
Using a repetition category of "Month Opened" would render the following
This may help better understand the reporting. Web Help Desk Training: Best Practices for Creating Custom Reports - YouTube