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Traps to Alerts in Orion Platform.

We need to get the traps in the 2019.4 version integrated to alarms with real messages.  The alarms will ultimately be viewed in the EOC, hence using the trap viewer and sending an email the pre-2019.4 way is not really the answer.

I was able to configure via the web the conditions but getting the message out  post 2019.4, I am missing something.  I basically manage to get a message that tells  me the rule name everything else is junk (unused variables).

Please help.

Thanks

PS: I tried support but they said its not a break fix.