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Netflow collector engine is dropping packets and we are getting less data in solarwinds Netflow chart.

We have two AWS servers using the same network on AWS server 1 we are facing this netflow packet drop issue and on AWS server 2 we are not facing any issues for the Netflow. We did a wireshark captures on both the AWS servers and on AWS server 2 it is receiving right amount of packets and as soon as we switch the destination to AWS 1 not all the packets are received. The problem is that both the servers are on the same receiving end of the network and the there are no firewalls and switches between the servers and the network devices.

We opened a case with support and they are of no help they say that in the wireshark packets are not received, i dont blame them they are right at their point. But there is no issue on the network and our aws server is c5.x4large. I am in dire need of some help because this issue has been open for about 2 months.

FYI we cant make the network devices to point at AWS 2 because the cost is involved, the devices are not controlled by us.

We tried changing the netflow versions as well it didnt work.