14 Replies Latest reply on Dec 2, 2019 6:07 AM by Malik Haider

    Cisco ASA and NCM 7.8

    jayendha

      We recently upgraded to NCM 7.8 and since then , the config download of ASA devices is not working.

       

      Strangely, 3-4 devices are working as expected and the remaining ASA devices are not backing up,

        • Re: Cisco ASA and NCM 7.8
          christopher.t.jones123

          are they single context?

          have you tried manually defining the device template?

          have you turned on session tracing and looked to see what the device is doing during the backup?

          • Re: Cisco ASA and NCM 7.8
            jayendha

            I tried using the same template also .

            When using the same template , one device goes into enable while the other one is not getting into enable mode .

            Is there some issue with banner or any config ?  I suspect the prompt some timing issue.

              • Re: Cisco ASA and NCM 7.8
                christopher.t.jones123

                can you post screenshots of the session trace (stripped of organizational information)?

                NCM doesn't initiate commands based off of timing, it usually issues it based off characters found in the prompt. I'm beginning to think that on the ones where it is working they are returning the ">" character indicating that NCM should use the enable command to move forward, but on the ones that are not working the device is either not returning ">" or NCM is having an issue reading it making NCM think it has to attempt a login again.

                  • Re: Cisco ASA and NCM 7.8
                    jayendha

                    This is what is happening in the non working device

                    ---- Connection Profile: nwncm-ssh2 -----

                    Device Template: Copy of Cisco Adaptive Security Appliance X - act

                    WARNING:

                    .ACCESS TO INFORMATION ON THIS MACHINE AND NETWORK IS RESTRICTED TO AUTHORISED

                    PERSONNEL ONLY. ANY UNAUTHORISED USER IS SUBJECT TO CRIMINAL PROSECUTION

                    UNDER THE COMPUTER MISUSE AND CYBERSECURITY ACT (CAP. 50A).

                     

                     

                    WARNING:

                    .

                    ACCESS TO INFORMATION ON THIS MACHINE AND NETWORK IS RESTRICTED TO AUTHORISED

                    PERSONNEL ONLY. ANY UNAUTHORISED USER IS SUBJECT TO CRIMINAL PROSECUTION

                    UNDER THE COMPUTER MISUSE AND CYBERSECURITY ACT (CAP. 50A).

                    Type help or '?' for a list of available commands.

                     

                     

                    tpccc-opsdc-asa01a-b/pri/act>

                    nwncm

                     

                     

                     

                     

                     

                     

                    nwncm

                                                   ^

                    ERROR: % Invalid input detected at '^' marker.

                     

                     

                    tpccc-opsdc-asa01a-b/pri/act>

                    terminal pager 0

                     

                     

                     

                     

                     

                     

                    tpccc-opsdc-asa01a-b/pri/act>

                    terminal pager 0

                                                   ^

                    ERROR: % Invalid input detected at '^' marker.

                     

                     

                    tpccc-opsdc-asa01a-b/pri/act>

                    show version

                     

                     

                    show version

                     

                     

                     

                     

                     

                     

                    The working device is as follows:

                     

                    ---- Connection Profile: nwncm-ssh2 -----

                    Device Template: Cisco IOS

                    Type help or '?' for a list of available commands.

                     

                     

                    st2bldg-cctv-asa01/stby>

                     

                     

                     

                     

                     

                     

                     

                     

                     

                     

                    st2bldg-cctv-asa01/stby>

                     

                     

                     

                     

                     

                     

                     

                     

                     

                     

                    st2bldg-cctv-asa01/stby>

                    enable

                     

                     

                    e

                    nable

                    Password:

                    ***

                     

                     

                    *

                    *******

                     

                     

                    st2bldg-cctv-asa01/stby#

                     

                     

                     

                     

                     

                     

                     

                     

                     

                     

                    st2bldg-cctv-asa01/stby#

                    terminal width 0

                     

                     

                    t

                    erminal width 0

                                                      ^

                    ERROR: % Invalid input detected at '^' marker.

                     

                     

                    st2bldg-cctv-asa01/stby#

                    terminal length 0

                     

                     

                    terminal length 0

                                                      ^

                    ERROR: % Invalid input detected at '^' marker.

                     

                     

                    st2bldg-cctv-asa01/stby#

                    show version

                     

                     

                     

                     

                    -----------------------

                    you are correct. Thats the exact issue we are facing.

                • Re: Cisco ASA and NCM 7.8
                  Malik Haider

                  Just adding this as side Note details are available here.

                   

                  NCM troubleshooting landing page | THWACK