We recently upgraded to NCM 7.8 and since then , the config download of ASA devices is not working.
Strangely, 3-4 devices are working as expected and the remaining ASA devices are not backing up,
They are single context.
I tried to test . And observed that logs that they are logging in successfully . But after the prompt instead of typing enable , the username is getting typed and that's why the error . But for some other Asa , it's okay . It's correctly typing enable and then proceeding.
I compared two devices with same hardware and OS .
Both of them I tested using same templates.
One device correctly logs in and enters enable and enable password whereas the non working one logs in and types the username instead of typing enable .
can you post screenshots of the session trace (stripped of organizational information)?
NCM doesn't initiate commands based off of timing, it usually issues it based off characters found in the prompt. I'm beginning to think that on the ones where it is working they are returning the ">" character indicating that NCM should use the enable command to move forward, but on the ones that are not working the device is either not returning ">" or NCM is having an issue reading it making NCM think it has to attempt a login again.
This is what is happening in the non working device
---- Connection Profile: nwncm-ssh2 -----
Device Template: Copy of Cisco Adaptive Security Appliance X - act
WARNING:
.ACCESS TO INFORMATION ON THIS MACHINE AND NETWORK IS RESTRICTED TO AUTHORISED
PERSONNEL ONLY. ANY UNAUTHORISED USER IS SUBJECT TO CRIMINAL PROSECUTION
UNDER THE COMPUTER MISUSE AND CYBERSECURITY ACT (CAP. 50A).
WARNING:
.
ACCESS TO INFORMATION ON THIS MACHINE AND NETWORK IS RESTRICTED TO AUTHORISED
PERSONNEL ONLY. ANY UNAUTHORISED USER IS SUBJECT TO CRIMINAL PROSECUTION
UNDER THE COMPUTER MISUSE AND CYBERSECURITY ACT (CAP. 50A).
Type help or '?' for a list of available commands.
tpccc-opsdc-asa01a-b/pri/act>
nwncm
nwncm
^
ERROR: % Invalid input detected at '^' marker.
tpccc-opsdc-asa01a-b/pri/act>
terminal pager 0
tpccc-opsdc-asa01a-b/pri/act>
terminal pager 0
^
ERROR: % Invalid input detected at '^' marker.
tpccc-opsdc-asa01a-b/pri/act>
show version
show version
The working device is as follows:
---- Connection Profile: nwncm-ssh2 -----
Device Template: Cisco IOS
Type help or '?' for a list of available commands.
st2bldg-cctv-asa01/stby>
st2bldg-cctv-asa01/stby>
st2bldg-cctv-asa01/stby>
enable
e
nable
Password:
***
*
*******
st2bldg-cctv-asa01/stby#
st2bldg-cctv-asa01/stby#
terminal width 0
t
erminal width 0
^
ERROR: % Invalid input detected at '^' marker.
st2bldg-cctv-asa01/stby#
terminal length 0
terminal length 0
^
ERROR: % Invalid input detected at '^' marker.
st2bldg-cctv-asa01/stby#
show version
-----------------------
you are correct. Thats the exact issue we are facing.
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