0 Replies Latest reply on Oct 30, 2019 8:02 PM by dgoddard@mestek.com

    helpdesk report: time by tech, not assigned ..

    dgoddard@mestek.com

      I am looking for a report that will tell me how much time by tech they are working on tickets, even if a tech works on some ohter techs ticket .. the report i have used would credit the assigned tech with the time, when another tech works on their ticket.