Community
Community

Find all you need to begin your THWACK journey, including documentation, missions, blogs, community groups, events, and media.
Command Central

Getting Started
MVP Program

MVP Program
Monthly Mission

THWACKcamp: The Mission
Blogs

Community Announcements

Product Blog
Groups

DevOps Discourse

Data Driven

SolarWinds Academy

See All Groups
Events

SolarWinds User Group

THWACKcamp

Bracket Battle
Media Vault

Movies & Mainframes

TechPod

THWACK Tech Tips

THWACK Livecast

SolarWinds Lab Archive

THWACKcamp Archive

See All Media
Products
Products

Find the best place to learn and ask questions about your SolarWinds products.
Observability

Observability Solutions

SolarWinds Observability

Hybrid Cloud Observability
Network Management

Network Performance Monitoring

NetFlow Traffic Analyzer

Network Configuration Manager

IP Address Manager

User Device Tracker

VoIP & Network Quality Manager

Log Analyzer

Engineer's Toolset

Network Topology Mapper

Kiwi CatTools

Kiwi Syslog Server

ipMonitor
Application Management

AppOptics

Loggly

Papertrail

Pingdom

DevOps
IT Security

Access Rights Manager

Identity Monitor

Security Event Manager

Patch Manager

Serv-U FTP & MFT
IT Service Management

SolarWinds Service Desk

Web Help Desk

DameWare Remote Support

DameWare Remote Everywhere

DameWare Mini Remote Control
System Management

Server & Application Monitor

Virtualization Manager

Storage Resource Monitor

Server Configuration Monitor

SolarWinds Backup

Web Performance Monitor
Database Management

Database Performance Analyzer

SQL Sentry

Database Performance Monitor

Task Factory
Content Exchange
Content Exchange

Find downloadable files and templates other users have built and found useful to share with others.
The Orion Platform

Alerts

Custom HTML

Custom Queries

Modern Dashboards

Reports

Scripts
Server & Application Monitor

API Pollers

Application Monitor Templates
Database Performance Analyzer

Custom Alerts

Custom Metrics

Custom Queries
Server Configuration Monitor

Policies

Profiles
Network Performance Monitor

Device Pollers

Universal Device Pollers
Network Configuration Manager

Config Change Scripts

Device Templates

Firmware Upgrade Templates

Policy Documents
SQL Sentry

Advisory Conditions
Web Help Desk

Style Sheets
Resources

Customer Portal
Create individual user accounts for your team, manage your licenses, download your SolarWinds software, create and track support tickets, and more.

Academy
A one-stop-shop for world-class training for SolarWinds products through on-demand videos, and instructor-led classes. All SolarWinds Academy content is included with every software purchase.

Support
Get help when you need it from a world-class support team, available to assist with technical product issues 24 hours a day, seven days a week, 365 days a year.

Partner Portal
Accelerate SolarWinds Partners’ ability to drive digital and IT transformation for customers with powerful tools, resources, and increased profit potential.
Free Tools & Trials
Store

Network Configuration Manager (NCM)

Forum SolarWinds --> Jira Ticket

State Not Answered
Locked Locked
Replies 4 replies
Subscribers 25 subscribers
Views 720 views
Users 0 members are here

Options

Related

This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.

You can no longer post new replies to this discussion. If you have a similar question you can start a new discussion in this forum.

SolarWinds --> Jira Ticket

jimmy_mccubbins over 4 years ago

We are starting to want to automate tickets to ensure that items arent missed and not accounted for. My customer is wanting 1 of these options. Are they possible?

1: SW Alert creates and assigns a JIRA ticket to a group

2: Be able to right click on a Node Summary page and select "Create Jira Ticket" based on the information SW has in it.

I know option 1 is possible, but they want both.

Ideas, thoughts, concerns, support?

Top Replies

0 mesverrum over 4 years ago

For number two the easiest way is that you would need a javascript dev or similar to just build you a custom html resource that can communicate back and forth with Jira. It's definitely doable, but since the vast majority of Orion admins are not front end devs I haven't seen anyone build it yet.
Cancel
Vote Up +1 Vote Down

Cancel
0 superfly over 4 years ago

Easiest solution would be to email from Solarwinds to Jira and have Jira create a ticket from the email.
Creating issues and comments from email - Atlassian Documentation
Cancel
Vote Up +1 Vote Down

Cancel
0 m_roberts over 4 years ago

Hi
For the ticket creation, absolutely the easiest method as superfly99 stated is to use email to Jira. This is all about creating a structure in your email to allow Jira to parse the content. A more complete solution would be to use the script method to interact with the Jira API. This gives more control and crucially would allow you to return the ticket ID from Jira, which you can then use to provide a URL link from Orion to Jira in your alert displays
Cancel
Vote Up 0 Vote Down

Cancel
0 sja over 4 years ago

Is that Help..
Orion JIRA integration
Cancel
Vote Up 0 Vote Down

Cancel

SolarWinds solutions are rooted in our deep connection to our user base in the THWACK^® online community. More than 195,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.