Hello everyone,
I wanted to create an advanced search that would locate any ticket that is new and has not received a response from a tech yet. My goal was to save that search and use it as a query for a dashboard widget.
I know that a search can be initiated and I can hunt for the "blue dot" in the ticket column labeled "."
After submitting a help desk ticket, I was told by support that such a feature does not exist and they would submit a feature request.
Have any of you found a work-around for what I am attempting to do? I found it very surprising this capability didn't exist in some manner.
Thanks for your time.
