Hi All
I've been trying to work this out for a while without success, so just wondering if anyone has done something similar.
I want to have an automated email go out on a daily basis to basically nag people to complete a ticket action. I know theres nothing specifically there to achieve this, so I'm looking to try and create this by the use of tasks and actions, but I'm struggling.
This is what I want to do:
At 06:00 each day have a task setup to create 'Request type A' with a status of 'Open'
I want then to create an action that will run on creation of 'Request type A' to do the following.
Check 'Request type B'
If the value of 'field 1' in 'Request type B' = 'No'
send an email to a recipient.
Not sure if I've hit a mental block here, but I can't for the life of me figure this out.
Can anyone assist?
Rick