2 Replies Latest reply on Oct 15, 2019 3:14 AM by richardrobinson

    Reporting - Tickets about to Breach

    richardrobinson

      Hi All,

      seeking some help with trying to get a report out for my 1st/2nd line guys n gals to identify tickets that will breach in the next week/day etc..

       

      Due to the volumes of tickets and resources, i am having to dip in and out of people's Calendars to check and advise. Is there a way to report to me/the team

      what volume of tickets are due to breach in a set period of days/within the week so the focus can be on getting them sorted before they breach.

       

      Don't mind if it is a search or report, i want daily they guys n gals want a weekly one to focus on initially then daily as they get on top of tickets.