1 Reply Latest reply on Sep 12, 2019 3:57 AM by comtcjm

    Action Rules


      I am having issues with the Action Rules that I have set up for HR New Hires and Terminations.  Because all the info. on the New Hire is not available initially, I have it set to trigger an email each time the ticket is updated.

      This is driving me as well as the recipients getting the emails crazy.  I am having people tell me they are getting 15-20 or more emails.   What I really need is for the last couple of additions to the ticket to be sent to specified Departments.

      I really need HELP with this please.  Ideas please.  Thanks, Vicki