I am having issues with the Action Rules that I have set up for HR New Hires and Terminations. Because all the info. on the New Hire is not available initially, I have it set to trigger an email each time the ticket is updated.
This is driving me as well as the recipients getting the emails crazy. I am having people tell me they are getting 15-20 or more emails. What I really need is for the last couple of additions to the ticket to be sent to specified Departments.
I really need HELP with this please. Ideas please. Thanks, Vicki
Can you provide a screen shot of your action rule which are related to HR new hires and Terminations.