2 Replies Latest reply on Sep 11, 2019 8:44 PM by john.richardson

    Error while trying to install NPM 12.5. Error creating database. Please check the configurationwizard.log file for details

    john.richardson

      This is a new install creating new databases. All old SolarWinds files were uninstalled and old db files where renamed. Please see config logs below. I'm using local admin SQL server credentials which are correct.

       

      Can anyone please help with this error?

       

      *** SolarWinds Orion Configuration Wizard v10001.1.0.8834, .Net Runtime v4.0.30319 ***

      *** Assembly ConfigurationWizard, Version=10001.1.0.8834, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

      2019-09-11 12:21:57,420 [1] INFO  ProgramStarter - Couldn't read Session ID from command line, generating new Session ID: 851cae9f-ee5d-4ff2-9b64-fa1c2e54abd7

      *** Assembly SolarWinds.Orion.ImprovementLib, Version=10001.5.0.1468, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

      2019-09-11 12:21:57,436 [4] INFO  OipClient - Connected to OIP server, OIP data will be transmitted.

      2019-09-11 12:21:57,514 [1] DEBUG OipEnvironment - Invalid OIP base url from Environment: ''

      2019-09-11 12:21:57,514 [1] INFO  OipClient - OIP Base Url: 'https://api.solarwinds.com/swip/', Session ID: '851cae9f-ee5d-4ff2-9b64-fa1c2e54abd7', User ID: 'E2D69B31-E631-4EEE-99E5-2B691FAF4C8F'.

      2019-09-11 12:21:57,530 [1] DEBUG OipClient - OIP events buffer size 30, max buffer size 300.

      2019-09-11 12:21:57,530 [1] DEBUG OipClient - Events endpoint is 'https://api.solarwinds.com/swip/Events'

      2019-09-11 12:21:57,530 [1] DEBUG OipClient - System Description endpoint is 'https://api.solarwinds.com/swip/SystemDescription'

      2019-09-11 12:21:57,530 [1] DEBUG OipClient - File upload endpoint is 'https://api.solarwinds.com/swip/Upload.ashx'

      2019-09-11 12:21:57,530 [1] INFO  OipClient - OIP data transmission is DISABLED based on current settings. Opt-In: False, Stop Collection: False, Connected to Internet True.

      2019-09-11 12:21:57,530 [1] DEBUG OipClient - } Initializing OIP exited

      2019-09-11 12:21:57,530 [4] DEBUG OipClient - Starting OIP server connection check.

      2019-09-11 12:21:57,545 [1] INFO  OipClient - Tracking event: ConfigurationWizard - Version - 10001.1.0.8834 - True - 0

      2019-09-11 12:21:57,545 [1] INFO  OipClient - Tracking event: ConfigurationWizard - Start - Started at UTC: 2019-09-11 11:21:57Z, Local Time: 2019-09-11 12:21:57Z - True - 0

      2019-09-11 12:21:57,545 [1] INFO  OipClient - Tracking event: ConfigurationWizard - Starting - Calling ProgramStarter.Start() - True - 0

      2019-09-11 12:21:58,030 [1] INFO  ProgramStarter - Process ID '2044', Arguments: -disableShadowCopy

      2019-09-11 12:21:58,030 [1] INFO  OipClient - Tracking event: ConfigurationWizard - ProgramStarter - Process ID '2044', Arguments: -disableShadowCopy - True - 0

      *** Assembly SolarWinds.Orion.Proxy.I18N, Version=10001.4.0.1663, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

      2019-09-11 12:21:58,045 [1] INFO  ProgramStarter - Detected Terminal Server Session, switching to Install mode.

      2019-09-11 12:21:58,061 [1] DEBUG ProgramStarter - RunProgram FileName: 'change', Arguments: 'user /install', WindowStyle: 'Hidden'.

      2019-09-11 12:21:58,108 [1] DEBUG ProgramStarter - RunProgram started Process ID: '3540'.

      2019-09-11 12:21:58,155 [4] INFO  OipClient - Connected to OIP server, OIP data will be transmitted.

      2019-09-11 12:21:58,201 [1] INFO  ProgramStarter - Starting a new instance of 'C:\Program Files (x86)\SolarWinds\Orion\ConfigurationWizard.exe'.

      2019-09-11 12:21:58,201 [1] DEBUG ProgramStarter - RunProgram FileName: 'C:\Program Files (x86)\SolarWinds\Orion\ConfigurationWizard.exe', Arguments: '-noinstallmode  ', WindowStyle: 'Normal'.

      2019-09-11 12:21:58,217 [1] DEBUG ProgramStarter - RunProgram started Process ID: '6168'.