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there is no way that a password can be randomly generated at the moment.
But that's not the basic idea behind the password reset feature: your helpdesk should reset the password and leave the checkmark for the option that the user has to change his password when logging in the next time. Then he tells the user password.
If you want to use your SMS system, then you should use OpenTemplate and "order" a new password instead of using the built-in password reset.
The template would basically only be a user selection as the only field. When ordering a new password for this user, his username would be forwarded to a PowerShell script which is triggered by the order process. This PowerShell script creates a random password, sets this as the new password for the selected user and then sends the text message to the user.