Request Type autofill

Hi oscar89​,

This is not possible at this moment in time, you can however, inject some JavaScript upon a new request form so it autoselects but this is not a supported change.

-Midnight

The method I use for automatically selecting the Request Type is to have a landing page via another web service e.g. using IIS on Windows on the same server as the WHD application is installed on.

In IIS have a website that listens for https://helpdesk.company.com port 443

Within IIS configure a redirect to https://helpdesk.company.com:8443/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=55

end of the URL is rt=55 which is your ID request type number, change this to your pre-select Request Type. The ID numbers can be found in SETUP - TICKETS - REQUEST TYPES

When a client visits your landing URL, they will first asked to login, then will get redirect to the appropriate Request Type you require.

When a tech visits your landing URL, they will first asked to login, then will get redirect to New Ticket window for that Request Type, requesting to select a client.

Chris

percyplant  The url https://helpdesk.company.com:8443/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=55 seems to work for technicians clicking on the link, after login.  But when end users do it, the url sends them to the history screen following login.  We are running version 12.7.1.  Has anyone had luck with this for end users?

There is a bug in 12.7.1 release which stopped this from working, but It's been fixed in 12.7.2