0 Replies Latest reply on Aug 16, 2019 8:27 AM by kavana33

    SolarWinds Support Case Not working

    kavana33

      I have been trying to open a new case for the Engineers tool-set for the past 4 hours  on Tuesday 8/13/19 and every time I try and create a new case I keep getting the following error

       

      With the Support Calls wait time averaging around 40+ minutes and the customer Support tool not able to create new tickets, I am struggling to recommend the support

       

      is this error do to planed Maintenance with the ticketing software or a unplanned outage?