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Web Help Desk (WHD)

Forum How do you handle duplicate tickets?

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How do you handle duplicate tickets?

typhoon87 over 4 years ago

How do you handle duplicate tickets currently? Since there is no premade status for duplicates how do you handle them for tracking and reporting.

0 percyplant over 4 years ago

We are setting the status to 'cancelled', then don't report on ticket with cancelled status
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0 rmhvh12 over 4 years ago

I have been merging duplicates together. So far this seems to work for us.
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