0 Replies Latest reply on Jun 25, 2019 12:12 PM by alizville3

    Business Analyst/Technical Support Analyst

    alizville3

      Overview

      Allied Consultants, Inc. is an Austin-based firm which has for 25 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced Business Analyst/Technical Support Analyst to be a key resource on a technical services team.

       

      Allied Consultants offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (Allied shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan.

      Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law.  Offers of Employment are contingent on a successful background check

      Allied Consultants is an equal opportunities employer.

       

      Responsibilities

      • Provides technical guidance and troubleshooting assistance to TXCSES system users in correcting system errors as a result of updated or new development on the system.
      • Identifies, analyzes and documents software defects; assists developers in analyzing and resolving defects
      • Analyzes TXCSES system errors when receiving via help desk tickets and error reports.
      • Analyzes complex software requirements and prepares systems specifications in coordination with business needs and technical groups.
      • Executes test plans and script reviews; assists team members in performing and completing test activities, monitors and performs system testing, and facilitates user acceptance testing.
      • Performs advanced systems and business analysis to complete software test activities for all testing phases of a software development project.
      • Coordinates and consults with other staff in scheduling work and coordinating programming activities; plans, develops and monitors technical project tasks
      • Assist customers with developing consumable business requirements; consults with management in estimating, organizing, and prioritizing projects; document time estimates and recommendations for technical solutions.
      • Assists with developing and executing systems procedures and test plans for complex systems processes, corrections and improve work flow.
      • Participates in software development reviews and provides advice and assistance to other team members in analysis, design, and test.
      • Assists project manager in workload assignments and project reporting.

      Qualifications

      Required Skills/Experience:

      Years

      Skills/Experience

      5

      Customer service representative supporting a complex information technology system.

      5            

      Analysis of complex software tickets.

      5            

      Development of recommended solutions to tickets.

      5            

      Interaction with customers and information technology professionals.

      5            

      Communication and guidance in use of application system.

      5            

      Development of detailed change requests.

      5            

      Excellent written and verbal communication skills.

      5            

      Use of automated ticketing system.

       

      Preferred Experience:

       

      Knowledge of Texas Child Support Enforcement System (TXCSES).

       

      Knowledge of Texas Child Support Program

       

      Experience using Service Now

       

      Rational Quality Manager Tool. Experience with a similar tool is acceptable

       

       

      Please contact Alicia Villegas at avillegas@alliedconsultants.com/512.236.8535 ext 216