2 Replies Latest reply on Feb 5, 2007 1:36 PM by chris.lapoint

    Programs acting oddly

      lately all of the toolset programs open up a "windows installer" box before if FINALLY opens the program. This happens for every program even after I close out and come back in. Please help.

      edit: I forgot to mention earlier but I have uninstalled then reinstalled already.
        • Re: Programs acting oddly
          I got it fixed. If anyone else has this problem. here is my solution. Open the registry editor and navigate to HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved. Add a string value with the name of {BDEADF00-C265-11D0-BCED-00A0C90AB50F} and another string value with the name of {42042206-2D85-11D3-8CFF-005004838597}
          • Re: Programs acting oddly
            chris.lapoint
            helmsc,

            Thanks for posting your solution.  We were looking into the issue on our end as well and were unable to duplicate.  Can you provide any additional details on what seemed to be the root cause of the issue?  If this is an installer issue, we'd like to make sure this is resolved in subsequent releases.

            Thanks,

            Chris LaPoint
            Sr. Product Manager
            SolarWinds