I just recently become aware of the announcement of SolarWinds Service Desk (SWSD). For those of you who are currently on Web Help Desk, are you considering moving to SWSD? Or at least evaluating SWSD? I'd like to know your feedback based on what you know of SWSD so far. I've posted the following questions in the SWSD forum as well:
- How is SolarWinds Service Desk different from Web Help Desk?
- Can SolarWinds provide a comparison matrix between the two offerings?
- Is there potential to migrate from WHD to SWSD for those who are interested? Or will SWSD have to be a whole new setup?
I did not see SWSD coming nor do I recall any sort of product pre-sales announcement or preview information by SolarWinds, I was only recently aware of the announcement. Am I out of touch or did some of you know SWSD was coming?