Thank you for your query!
The SolarWinds Service Desk (Previously called Samanage Service Desk), can be configured to support internal and/or external users.
Users can be imported/linked to the SolarWinds Service Desk in various ways. Including: CSV imports, IDaaS connectors, ADFS, SAML, API Scripting or manual creation by the administrator or by the end user themself.
I hope this helped!
SolarWinds Service Desk - Sales Engineer
Can you let us know is there any POC reference for integration of SW NPM & SAM with SW Service Desk. Can we integrate it for auto ticketing. Please suggest.