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How to renew SW certification?

Can anyone get me in touch with the right person I can speak with about this?

I've emailed certification@solarwinds.com several times with no reply back.

My certificate is to expire next year. So while I still have some time I want to speak with someone to get more information and prepare.

I am already solarwinds certified and have a valid working certification id.

Just wondering why the folks at solarwinds aren't responding to my emails.