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CFailed login - user not authorized !!!username: XXXXXX (not able to download Cofig)

sahadeo_cybertech over 8 years ago

HI All,

I am using NPM Ver 7.3.2, i am facing a strange problem,

i am not able to down load config from Cisco router (891/K9). when ever i try to down load the Configuration, it gives me a error "Unable to Log into Router : Timeout : bad username"

I can log in the same router with Putty using telnet port 23. i am using same username and password as used in Profile of NCM.

When i Test the Profile

from Node (Edit Properties). -->connection Profile.--> show credential login details

i see that for user name it is taking some "Garbage value". c

i have also done session trace. in it also its showing username as"Garbage value"

can an any body help me. i am using Device template as -- Auto, also tried Cisco

attaching the snap shot

Parents

0 cvachovecj over 8 years ago

Would you share the part of screenshot where the username field is visible?
Jiri
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0 sahadeo_cybertech over 8 years ago in reply to cvachovecj

Jiri
Thanks for your reply, dew to company security policy i cant disclose the the username. but the User name is in Plane test
i.e Username as example -- Solarwinds. but when seen in this test window it looks garbled.
i have around 5k devices but this is happening for only few. for rest of devices i can see username in clear text for same username.
there is no acl applied on the device.
can you help me out here.
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0 sahadeo_cybertech over 8 years ago in reply to cvachovecj

Jiri
Thanks for your reply, dew to company security policy i cant disclose the the username. but the User name is in Plane test
i.e Username as example -- Solarwinds. but when seen in this test window it looks garbled.
i have around 5k devices but this is happening for only few. for rest of devices i can see username in clear text for same username.
there is no acl applied on the device.
can you help me out here.
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0 cvachovecj over 8 years ago in reply to sahadeo_cybertech

Hi,
It's difficult to say without further details what the problem could be. I suggest opening a support case.
Jiri
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