0 Replies Latest reply on May 29, 2019 4:56 PM by atltech76

    Help configuring DRE with proxy server performing SSL scanning




      We are currently trying to configure DRE for use in our environment (trial account) and our company uses the Z Scaler proxy application with SSL Scanning / Inspection turned on. When SSL scanning is turned on, the technician viewer client cannot connect to an end user's session, regardless if it is on the corporate network or off the corporate network. An error message pops up about configuration right after accepting the technician accepts the connection request from the client machine. The error is on the technician's machine. Also, if the external technician tries to access a machine that is on the corporate network, it pops up a similar message on the client's machine.


      Any ideas on configuration for proxies that perform SSL inspection / scanning?