Manually assign ticket to a group

The way that we have it set up, we have three groups in tiers: Level 1, Level 2, Manager. The techs are all assigned in Level 1, but then the ticket can be escalated to its appropriate category by any tech. Hope that helps!    

So if the tiers have to be configured within that Group, that wouldn't work, because we have different groups that a ticket would need to go to, i.e:
Networks
Servers
Web

Application Support

However, if changing the tier would also change the Group, that would definitely work, but I don't know WHD well enough to know if that can be done.

Or am I looking at wrong?

Hi! From what I have been doing... Each group has their tiers i.e. Network level 1, network level 2, group manager. If a ticket needs to be reassigned, based on what I have learned and experienced that it can be reassigned to another group. Is this what you are trying to do?

Hello, and thank you for that! So you're saying a ticket CAN be reassigned to a different group, but the only way I see to do that is by changing the Request Type. The only thing I can change within the assigned Tech Group is the Escalation. My noob eyes do not see a way to manually assign the group, only the tech