0 Replies Latest reply on Mar 28, 2019 7:55 AM by slawomir.kubkowski

    Screen scaling problems

    slawomir.kubkowski

      Hi!

       

      We are using DRS in our company and we have some screen scaling problems.

      We have different displays with different resolutions and during connection there are problems with scaling:

      - remote cursor is in different position on screen than host cursor.

      We were trying to rescale window, to change resolution of remote display with no success. Also we tried to disable or enable mirror driver but no success too.

      It is impossible to click in right place or on right icon on remote desktop.

       

      The problem usually occurs on remote hosts with windows 10 x64 1709.

      DRS in version 12.0.5.6002

      MRC in version 12.0.5.6002 32bit

      Remote service version 12.0.5.6002 64bit.

       

       

      I hope here are people who can help me.

       

      Greetings

      SK.