0 Replies Latest reply on Feb 27, 2019 9:02 AM by l.vanpelt

    Web Help Desk Client Account Becoming Inactive On Its Own?

    l.vanpelt

      Hello!  We have had several instances where our Web Help Desk Client accounts randomly become inactive.  Our Client accounts are linked to the Help Desk through our Active Directory, however we confirm every time that there were no changes made to the users AD account when they become inactive.  I have confirmed that no other WHD admins are changing the client accounts to inactive, the system seems to be doing it on its own.  The clients have confirmed that they used the help desk recently, so I don't think it's due to inactivity. 

       

      Has anyone else experienced this strange occurrence?  Does anyone have any other ideas of what could be causing this?

       

      Thank you!