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I would guess that when you installed the Solarwinds Package, you did not install in Administrative mode.
I have seen a simlar problem with Windows Terminal Service. If you did not enable Administrative Install Mode, Windows will redirect file saves intended for the c:\Windows\system32 directory to a system32 directory located under the users documents. The one user who installed the app works great, for everyone else the files are not found.
When installing on a Windows Terminal Service, you had to use the add/remove programs on the control pannel to add a new package. This would disable the file redirection until the setup package completed.
You could also use the CHANGE USER /INSTALL command at the command prompt before you started the setup.
Hope this helps.