I installed the latest version of the connector (v1.5) on the Solarwinds server itself but I can't run any reports.
The first log error was for a DirectoryNotFoundException:
2019-02-07 12:26:47,581 [1] ERROR SolarWinds.CDS.Engine.CDSRequestMonitor - Unable to serialize trans state to xml:System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Program Files (x86)\SolarWinds\NCMSAConnector\CdsRepository\trans.xml'.
So I manually created the missing folder and file but now the error is:
2019-02-07 12:34:40,484 [13] ERROR SolarWinds.CDS.Engine.CDSEngine - SubmitCDSReportRequest failed:System.Web.Services.Protocols.SoapHeaderException: java.lang.ClassCastException: org.hibernate.exception.GenericJDBCException cannot be cast to com.cisco.sts.suta.partyregistration2_0.businesslogic.RegistrationBLException
Does anybody know what causes this error?
I made sure that my CCO info was correct, I also have the appropriate permissions (Company administrator) on the Cisco Smartnet side and the company address is from the 'Delegated Administrator' email I received.
Any suggestions welcome.
Here is the full log:
*** Assembly NCMSAConnector, Version=1.5.0.0, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
*** Assembly SolarWinds.NDS.Engine, Version=1.5.0.0, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
*** Assembly SolarWinds.NCM.Common, Version=1.5.0.0, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
2019-02-07 13:25:12,055 [1] INFO CdsAssessment.ViewModel.ReportsViewModel - Requests status updating.
2019-02-07 13:25:12,055 [1] INFO CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()
2019-02-07 13:25:12,071 [1] INFO CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.
2019-02-07 13:25:14,430 [1] INFO CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()
2019-02-07 13:25:14,430 [1] INFO CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.
2019-02-07 13:25:15,915 [1] INFO CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()
2019-02-07 13:25:15,915 [1] INFO CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.
2019-02-07 13:25:19,979 [1] INFO CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()
2019-02-07 13:25:19,979 [1] INFO CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.
2019-02-07 13:25:21,386 [1] INFO CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()
2019-02-07 13:25:21,386 [1] INFO CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.
*** Assembly SolarWinds.InformationService.Contract2, Version=2016.2.0.40, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
2019-02-07 13:26:58,693 [8] ERROR SolarWinds.CDS.Engine.CDSEngine - SubmitCDSReportRequest failed:System.Web.Services.Protocols.SoapHeaderException: java.lang.ClassCastException: org.hibernate.exception.GenericJDBCException cannot be cast to com.cisco.sts.suta.partyregistration2_0.businesslogic.RegistrationBLException
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at PartyRegistrationService_2_0.registerParty_2_0(PartyRegistrationRequest partyRegReq)
at SolarWinds.CDS.Engine.CDSRegistrationFlow.Register(String& res)
at SolarWinds.CDS.Engine.CDSEngine.SubmitCDSReportRequest(String userId)
We are using NCM 7.8.
Any suggestions welcome. Thanks.
