3 Replies Latest reply on Feb 13, 2019 12:52 PM by jlhartsock

Solarwinds Integration with ServiceNow through Event Management

suyash.patekar Jan 25, 2019 9:50 AM

SolarWinds alert integration plugin can create an Incident in ServiceNow.

I want to know whether is there any way to create an Incident in ServiceNow through Information Technology Operations Management(ITOM)

i.e. creating an event and then respective alert and then an incident instead creating an Incident directly.

Can this be done using same Plugin ?

If yes then how ?

Re: Solarwinds Integration with ServiceNow through Event Management

mesverrum Jan 27, 2019 5:46 PM (in response to suyash.patekar)

The built in integration only does incident generation, for anything else you would probably need to script up your own integration.
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- Re: Solarwinds Integration with ServiceNow through Event Management
  
  suyash.patekar Feb 8, 2019 9:02 AM (in response to mesverrum)
  
  Connector instance of SolarWinds in ServiceNow is able to generate Events in ServiceNow as alert is generated in SolarWinds.
  Some fields in event are coming empty and some are with values. Can we define our own mapping from SolarWinds alert to ServiceNow alert ?
  
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  - Re: Solarwinds Integration with ServiceNow through Event Management
    
    jlhartsock Feb 13, 2019 12:52 PM (in response to suyash.patekar)
    
    We're having the same problem (compounded with every event going from SW to SN instead of just alerts) so we ended up having to disable the built in integrations, unfortunately. We're currently using a python script that is called as part of the alert action to send alerts from SW to SN using the SN event API. Definitely not ideal since we have to maintain different versions depending on what type of entity the alert is built against (different fields between a node, application, and volume).
    
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