Active Alerts that is 1 day or older will transfer to different Group

Question

Hi All,

I am new to the community and i would like to ask if an Active Alert can be transferred to Different Group? Is this possible?

Reason for this is to track all active alerts that is 1 day older so i can follow up those alert.

Let's say that a memory utilization alerts was triggered and after 1 day it will transfer to other group.

Please let me know if this is possible.

Thanks

adatole · Accepted Answer

When you say "a different group" do you mean

a group of people in your company (meaning a new/additional email and/or ticket will be sent out) or
a different Orion group (meaning the node will appear in a different group of devices on a page?

For 1, you can add another trigger action to the alert rule that waits 24 hours, and sends a message to the new group. If the alert is resolved, the second action won't trigger.

For 2, you can add a trigger action to the alert rule that waits 24 hours, and changes a custom property. Then you based your Orion group on that property.