1 Reply Latest reply on Dec 7, 2018 2:31 PM by justin.gray@weldre4.k12.co.us

    Tech email notification when assigned

    smith.patrick_aidb

      Does anyone know of a way to setup an email notification to a tech when the ticket has been assigned to them rather than only notification of ticket request?

       

      Example.

       

      Bob puts in a ticket, by default it is assigned to ITtech1, the ticket pertains to a different tech, so it is then assigned to ELECtech1. How can I set it up so when assignment is changed, the newly assigned tech gets an email notifying of a newly assigned ticket?