1 Reply Latest reply on Dec 10, 2018 4:37 PM by bshopp

    Is there a way to disable, "We're sorry, your e-mail address is not authorized to update?"

    mdedmon

      We have tickets that are sent to a group email address (distribution list) and the members of that group may need to update this ticket on occasion. But, they will get the error message, "We're sorry, your e-mail address is not authorized to update" reply. Is there a way to disable this "feature"?