Is there a way to grant read only permissions to a tech? Essentially, we want to give the tech the following permissions.
- Tickets
- View Dashboard
- View and Search Tickets
- CAN NOT Create, Modify, or Close Tickets
- FAQ
- CAN NOT Create or Modify FAQs
- Reports
- View Reports
- View Survey Results
- CAN NOT Create or Modify Reports/Surveys
- Messages
- View Messages
- CAN NOT Create or Modify Messages
Currently, I have the following permissions set (checked):
- Ticket Permissions
- View Dashboard
- Other Permissions
- Report View
- View Survey Results