Client defined CC - Bug

Hi jaymanuel​,

I've had this issue numerous times before, I had resolved this by editing some rows within the database, however this is not recommended and I did not document it.

I'd recommend waiting for SolarWinds to fix the bug as I'm sure this is happening to a wider audience that is unaware of the emails going elsewhere.

-Midnight

Okay thanks fluffy midnight​

I will wait for SW to fix this

I'm having this same issue and it's causing emails to be rejected. Entered a Solar Winds support case and they seem confused by the issue and have not told me this is a known bug. Has it been formally reported to SW by either of you?

I reported it and they confirmed it was.

Best to send them screenshots or show them through remote session

im curious what rows did you delete or change?

I did send screenshots and had a remote session with someone. They keep implying that I have an email setup incorrectly so I kept researching the issue and discovered this post - which matches my issue.

maybe send them the link for this thread

Makes me wonder if they are actually working on this as I know 2 people using WHD having the same issue

Sent them the link to this thread right after I read it . I asked them to send me their description of the bug and either an ETA for a fix or a link to their release notes describing the fix. Waiting to hear back.