3 Replies Latest reply on Nov 15, 2018 12:55 PM by justin.gray@weldre4.k12.co.us

    WHD 12.5.1

    rbirchenough

      Has anyone found a resolution for:

       

      Connection timed out: connect

       

      javax.mail.MessagingException: Connection timed out: connect;

        nested exception is:

      java.net.ConnectException: Connection timed out: connect

      at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:670)

      at javax.mail.Service.connect(Service.java:295)

      at com.macsdesign.whd.util.EmailUtils$1.executeUntilTimeout(EmailUtils.java:253)

      at com.macsdesign.util.ThreadTimer$TimeableThread.run(ThreadTimer.java:138)

      Caused by: java.net.ConnectException: Connection timed out: connect

      at java.net.DualStackPlainSocketImpl.connect0(Native Method)

      at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:79)

      at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:345)

      at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)

      at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)

      at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)

      at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392) ...

       

      Or is this something I shouldn't be concerned about?

        • Re: WHD 12.5.1
          typhoon87

          Some additional information might be a good start.

           

          What type of mailbox server you are connecting too, exchange/365, pop3, standard IMAP?

           

          How long has it been going on or is it just a one time thing?

            • Re: WHD 12.5.1
              rbirchenough

              IMAP.gmail.com is our mail server.

              seems to be on going for awhile now but just got my THWACK log in yesterday. It throws that error and a disconnecting from server error.

                • Re: WHD 12.5.1
                  justin.gray@weldre4.k12.co.us

                  We use Gmail/IMAP (imap.gmail.com, port 993, SSL option checked), as well and get these timeout errors a few times a month.  Under Setup > Email > Options we have Connection Timeout = 30 seconds.

                   

                  If you're able to connect successfully/frequently, the assumption is that there is some latency during the connection process. You might try increasing the timeout bit by bit to see if that helps.

                   

                  Might also be worth a deeper dive into your network to see if there's anything along the route causing additional latency, dropped packets, etc.