3 Replies Latest reply on Dec 5, 2018 1:13 PM by shannond1966

FAQ's

shannond1966 Nov 9, 2018 3:01 PM

Good afternoon,

Does anyone know if you can make the FAQ's visible if you do not allow your users to choose a Request Type? Our Support Center handles all the assigning of tickets so our Users only have one choice for Request Type therefore they do not see the FAQ's that are attached to specific request types. Thanks.

Shannon

sdecorrevont@cbsd.org

Re: FAQ's

justin.gray@weldre4.k12.co.us Nov 9, 2018 4:04 PM (in response to shannond1966)

Unless FAQ's are configured to be only visible to Techs, clients should see FAQ button/link in the header along with Request, History, Profile, etc.

If you want it to be more obvious, you can set the FAQ view to the default view at client login via Setup > Clients > Options > Default Client View: FAQs

HTH
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Re: FAQ's

fluffy midnight Nov 14, 2018 4:06 AM (in response to shannond1966)

Hi shannond1966,

The simple answer is no, not unless you want all FAQ's to be displayed when you select the first Request Type that you've mentioned they only have access to.

What Justin has said would be appropriate in most scenarios, however if you have limited the Request Types the client can see, then these FAQ's that have been categorised will also not be visible here.

-Midnight
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- Re: FAQ's
  
  shannond1966 Dec 5, 2018 1:13 PM (in response to fluffy midnight)
  
  Thank you for letting me know.
  
  ~Shannon
  
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