1 Reply Latest reply on Nov 14, 2018 8:05 AM by fluffy midnight

    Remote support inst error

    xamza

      Hy guys, during installation RS 12.1.0.34 on windows  server 2012r2 the following error appears: Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.

        • Re: Remote support inst error
          fluffy midnight

          Hi xamza,

           

          Try running the installer package as Administrator using the 'Run As Administrator' option when you right-click the installer

           

          Try redownloading the installer and trying again, it's possible the installer package failed downloading properly somewhere

           

          If issue persists, try reinstalling the .NET Frameworks you have on this server

           

          -Midnight