2 Replies Latest reply on Nov 7, 2018 3:32 PM by derek.heid

    target computer keeps going to lock screen when connecting with dameware

    derek.heid

      This is starting to become a regular occurrence with our team when trying to provide remote support using Dameware.  This is happening when connecting to Windows 10 Pro computers in an enterprise environment.  Sometimes it is fixed by having the end user reboot their computers and then we can connect with no problem.

       

      I've seen a couple of threads here with the same issue but there doesn't seem to be a solid solution listed in those threads.  Our settings in windows allow remote connections.

       

      Get Windows Lock Screen when I remote to a machine

      Desktop goes to lock screen when I remote in and try to do anything

       

      Thanks for any help or direction to resolve.