1 Reply Latest reply on Nov 21, 2018 1:27 AM by renek

    Configuration Item in Solarwinds incident alert configuration having issues.

    arunprasaad

      Hi,

       

      I have integrated Solarwinds with Service now.

      I am using the 'Create service now incident' in the trigger action tab to create a service now incident.

      In the incident details, I have enabled 'Configuration item' [In order to display the host name in the incident] and inserted the variables '${N=SwisEntity;M=Node.DisplayName}'  |   '${N=SwisEntity;M=Caption}'  |    '${NodeName}'      [each one at a single trial].

      But non of the variables displayed the host name in the triggered incident (When tested)

      I also just entered a plain text in the configurations item (In incident details)

      But this also not worked.

      Seeking help from anyone to resolve this issue.